Our dedicated Customer Service Department is committed to ensuring excellent standards of customer care, providing professional support and technical back-up services which are second to none.
Upon completion of the Project, we offer a 24 hours a day, 365 days a year cover in the form of a maintenance agreement. This offers servicing and a call-out response in line with NACOSS requirements for Intruder, Access Control and CCTV Systems in a highly organised and efficient manner. Protec adopt the latest office based technology to ensure all on-site repairs and remedial works are undertaken promptly. This provides you, the end user, with confidence to ensure the integrity of your premises is maintained and system downtime is kept to the absolute minimum.

False Alarm Management ------->

All Protec, detection devices are carefully selected to provide adequate and reliable detection coverage whilst minimising false alarms. Local or remote signalling and reset facilities can be integral to the controls, with downloading facilities for remote programming and system (or fault) diagnosis available, if required. We employ a full time false alarm management team who continuously monitor information appertaining to all our remote signalling systems, which allows us to prepare statistical analysis and fault filtration for our maintenance customer base. This, therefore, offers serious benefits to the client who wish their Intruder Alarm Systems to remain on a high priority Police response in line with Insurance requirements.